Frequently Asked Questions


FAQ Category Selection

Can you design the installation to comply with Australian standards?2015-12-19T07:49:07+10:00

We offer a full computer design facility to guarantee compliance to lightning levels requested in the Australian standards.

What about the LED High bay light warranty?2015-12-19T07:48:35+10:00

For most units it is 5 years Please enquire regarding your specific model number

What about the LED driver2015-12-19T07:48:10+10:00

Tortech now uses Meenwell driver with ‘H’ rating mean it is suitable for high temperature and has a 5 year guarantee.

What type of LED chip technology will be supplied?2015-12-19T07:47:49+10:00

Either Epistor or cube chips.

How much power will the LED high bay light consume compared to the existing HID light?2015-12-19T07:47:21+10:00

As a guide : normal 400MW light consume 450 watts the replaced LED high bay light consume 154watts.

How close can the LED high bay light be fitted to sensitive goods sitting on the rack work?2015-12-19T07:44:45+10:00

As THE Tortech LED high bay lights have such low temperature characteristics the lights can be fitted near goods(unlike normal HID lights).

What about EMC and radio interference?2015-12-19T07:43:59+10:00

Tortech LED light all come with guaranteed EMC certification to prove minimum radio and electromagnetic interference.

What about the IP rating (dust and water proof rating).2015-12-19T07:38:27+10:00

The latest tortech LED lights offer IP65 rating. This allows installation with a water sprinkler system.

What about light colour?2015-12-19T07:37:59+10:00

Tortech offers cool white 6500K, non-white 5500K ands warm white 4000K.

What about heat generation and dissipation? How hot is the LED light?2015-12-19T07:37:37+10:00

The latest Tortech Led light bays use heat pipe heat dissipation technology which optimizes the heat dissipated to the heat radiator.

What about glare from LED light?2015-12-19T07:36:58+10:00

For LED lights use SMD technology which means that glare from the light is minimised. Also on the next design the reflector is a matrix design which maximise the lumens out but minimise the glare.

What about input AC power factor for LED lights?2015-12-19T07:36:24+10:00

Power factor will be >.95.

What LED power rated Hight Bay light do I need?2015-12-19T07:35:59+10:00

Rule of thumb: If the existing HID light is X watts rated; the LED light will be X/3.

What are advantages of using LED over traditional fittings?2015-12-19T07:35:18+10:00

Cost savings, consistent light, instant start, long life, maintenance free.

Is there any concern in LED fittings? What is the solution?2015-12-19T07:28:44+10:00

Heat is concern in LED fittings, that is why it has to be managed very well. Tortech incorporates heat pipe technology with heat sinks in its high bay fittings to eliminate this heat issue.

Is it difficult to apply for this “financial incentive”2015-12-19T07:28:19+10:00

Easy. An ACP (authorized certificate provider) is able to do everything for you. We could recommend an ACP if needed.

What is LED?2012-11-27T14:44:54+10:00

LED stands for Light Emitting Diode, a semiconductor device that converts electricity into light. It is used in energy efficient lighting.

How much is the savings when an LED light is used?2012-11-27T14:44:31+10:00

A 400W traditional light (MV, MH, HPS) consumes about 450W input power. It can be replaced by a 150W LED that consumes 154W input power. This is a savings of about 2/3 of your cost.

What is a payback?2012-11-27T14:44:05+10:00

It is the time when the cost savings has fully paid for CAPEX. This can be around 1 year depending on customer’s energy rate and operating hours.

What is energy rebate?2012-11-27T14:43:43+10:00

Energy rebate or “financial incentive” is a government grant when a customer do a lighting upgrade and energy savings has been proven. An example would be thru an LED lighting upgrade.

Can all LED fittings be use for this rebate?2012-11-27T14:43:24+10:00

No. Only certified and registered LED light fittings can be used

Are Tortech LED fittings registered under IPART?2012-11-27T14:42:55+10:00